Help when you need it, with promises in writing
Our team is available Monday to Saturday, 9 AM to 7 PM IST. Every request gets a reference number and a response time we commit to. If we miss it, you can escalate, and you'll know exactly to whom.
Pick whatever is easiest
Support hours: Monday to Saturday, 9 AM to 7 PM IST. Not a customer yet? Try the free Bill X-ray or book a free checkup.
What we promise, by type of request
| Request | Our promise |
|---|---|
| System not producing / inverter error | Call back within 4 working hours; visit next working day (within 48 hours on Care Max) |
| Book or change a cleaning visit | Confirmed within 1 working day |
| Question about an electricity bill | Reply within 1 working day |
| Warranty or installer issue | Reply within 1 working day; claim prepared within 5 working days |
| Plan, payment or refund | Reply within 1 working day; refunds in 5–7 working days |
| Something else | Reply within 1 working day |
Times are in working hours and days. Visit timings for plans are set out in our shipping & delivery policy.
Not happy with the answer? Go up a level.
Support team
WhatsApp, call, email or a service request. Reply within 1 working day.
Service manager
Not resolved in 3 working days? Write to our escalation desk (address shown here once set up) with your reference number. Reply within 2 working days.
Grievance officer
Our grievance officer. Acknowledges within 48 hours and resolves within one month.
TGSPDCL problems
Power cuts and meter faults are TGSPDCL's: call 1912. For billing disputes we can file for you; see our TGSPDCL guides.
Support questions
My power is off. Is that you?
If the whole house has no power, that's a TGSPDCL supply issue: call their 1912 helpline. If you have power but your solar inverter shows an error or zero output, raise a request with us.
Can I track my request?
Yes. Every request gets a reference like SK-7F3K2Q and appears in your account under Service requests, with its status.
What counts as a working day?
Our support hours are Monday to Saturday, 9 AM to 7 PM IST, excluding public holidays. A request raised on Sunday is counted from Monday morning.