Cancel any time
Monthly plans stop with one click in your account. No lock-in, no cancellation fee.
Guarantee
If we can fix it and don't, you don't pay
On Care and Care Max, if your system produces less than its agreed benchmark for a reason within our control and we haven't fixed it within the month, that month's fee comes back to you. No forms, no fine print to hunt for.
In plain words
What the output guarantee covers
Covered
- Dust and dirt on panels that we should have cleaned
- Loose or corroded connectors and cables
- Wiring and earthing faults we're responsible for fixing
- Inverter settings or trips we can reset or correct on site
- Problems our monitoring should have caught and didn't
Not covered
- Cloudy or rainy weather (the benchmark already adjusts for it)
- TGSPDCL power cuts and grid voltage problems
- New shade, such as a neighbour's new floor or a water tank
- Manufacturing defects and failed equipment: we claim these from the manufacturer for you
- Times you switched the system off, or we couldn't get roof access
How it works
Checked every month, automatically
Benchmark in writing
Set from your system and local sunshine, refined after your first month.
Monthly comparison
Actual output vs the weather-adjusted benchmark, in your monthly report.
We fix it
If output is low for a reason in our control, we fix it within the month.
Or you get the fee back
If we don't, that month's fee is refunded in 5–7 working days.
Our other promises
Every plan, every customer
No missed-visit fees
If you can't make a visit, reschedule for free up to 24 hours before.
Response times in writing
Every request has a promised response time. See our support page.
Your side, always
We don't sell systems or take commissions on equipment, so we can take on your installer, manufacturer or DISCOM.
Refunds in 5–7 working days
To your original payment method, as set out in our refund policy.
Proof of every visit
Before-and-after readings and photos, shared after each visit.
These promises summarise our terms of service, cancellation & refund policy and shipping & delivery policy. If anything here differs, the policies apply.
Questions
Guarantee questions
Do I have to claim?
No. We compare your output with the benchmark every month. If the guarantee applies, we tell you and refund that month's fee to your original payment method within 5–7 working days.
How is the benchmark set?
From your system's size, direction and tilt and the sunshine in your area, then refined with your system's own first month of data. You get it in writing, and we adjust it for the actual weather each month.
What if I'm on a yearly plan?
We refund one-twelfth of your yearly fee for each month the guarantee applies.
Is there a catch with visits?
If we couldn't get roof access for a scheduled visit and you didn't reschedule, that month isn't counted. We never charge a fee for a missed visit.